Terms and conditions for Practitioners
Effective Date: July 23, 2025
Thank you for choosing BestVisa.ca to provide immigration-related services. These Terms and Conditions govern your participation as a registered practitioner (“REP”) on our platform. By registering and offering services through BestVisa.ca, you agree to the following:
1. Eligibility and Registration
- You must be a licensed Canadian immigration practitioner (consultant or lawyer) in good standing with a recognized regulatory body (e.g., CICC, a provincial Law Society).
- You must provide accurate and complete registration details, including:
- Full name and contact information.
- License or registration number.
- Practitioners are required to pay a monthly membership fee to maintain access to the platform. This fee covers administrative, operational, and technical costs. Once paid, it is non-refundable, regardless of activity.
- Accounts with unpaid membership fees will be suspended until payment is made.
- BestVisa.ca reserves the right to verify your credentials at any time and may decline or terminate your registration if you fail to meet eligibility requirements.
2. Scope of Services
As a REP on BestVisa.ca, you agree to:
- Provide lawful, ethical, and professional immigration services.
- Deliver services as accurately described in your profile and in agreements with clients.
- Comply with all standards set by your regulatory authority.
- Acknowledge that BestVisa.ca serves only as an intermediary platform and does not provide immigration advice itself.
3. Practitioner Obligations
- Professional Standards: Maintain a high level of professionalism and respond to client inquiries in a timely manner.
- Service Delivery: Provide services strictly as agreed in contracts signed via the platform.
- Platform Exclusivity: All client communications, document sharing, scheduling, and payments must take place through BestVisa.ca.
- Confidentiality: Safeguard all client information in compliance with regulatory and BestVisa standards.
4. Payments and BestVisa Platform Usage Fee (BPU Fee)
- Payment Process: All payments are made by clients to BestVisa.ca and securely held in escrow until agreed service milestones are met.
- Hourly Services:
- Clients must deposit funds in advance.
- Practitioners are required to complete timesheets recording hours worked and tasks performed.
- Based on the timesheet, an invoice is generated through the platform.
- Invoices are deducted from the client’s deposit, with notices and receipts issued.
- If the deposit runs out, services pause until the client replenishes funds.
- Lump-Sum Services: Payment is split into milestones (e.g., initial deposit, file submission, file completion). Funds are released only after milestones are verified.
- BPU Fee: BestVisa.ca retains a platform usage fee (BPU Fee) as agreed in the practitioner’s membership plan. The remaining funds are released to the practitioner.
- Disputes: Any payment dispute will be mediated by BestVisa.ca. Final decisions are made at the platform’s discretion.
5. Membership Fee
- Practitioners must pay a monthly membership fee according to their chosen membership type.
- Fees are due at registration and monthly thereafter.
- Accounts in arrears will be suspended. BestVisa.ca is not responsible for any lost opportunities during suspension.
6. Communication and Platform Use
- All communications with clients must remain within the BestVisa platform.
- Personal contact information may not be exchanged outside the platform.
- All consultations and meetings must be scheduled through the platform using official tools and links.
7. Contractual Relationship with Clients
- Each engagement generates a formal retainer contract between you and the client.
- Contracts must comply with the standards of your regulatory authority.
- BestVisa.ca facilitates creation and execution of contracts but is not a contractual party.
8. Document Handling and Security
- Practitioners must upload:
- Submission packages for supervisory review when required.
- Final decisions or relevant case updates.
- Practitioners are fully responsible for regulatory compliance and secure document handling.
9. Code of Conduct
- Practitioners must act with integrity, respect, and professionalism at all times.
- Unethical, fraudulent, or unlawful practices are strictly prohibited.
- Breaches may result in:
- Account suspension or termination.
- Reporting to the practitioner’s regulatory authority.
10. Data Protection and Privacy
- Practitioners must comply with all applicable Canadian privacy laws.
- BestVisa.ca may store and share necessary client data only to facilitate services.
- Practitioners must not disclose or misuse client data outside the platform.
11. Termination of Registration
- BestVisa.ca may suspend or terminate a practitioner’s account for:
- Violation of these Terms.
- Ethical or regulatory failures.
- Fraud or misconduct.
- Practitioners may terminate their account with written notice, provided all outstanding obligations to clients are fulfilled.
12. Dispute Resolution
- Disputes with clients must first be addressed through BestVisa’s internal resolution system.
- If unresolved, disputes may be referred to the appropriate regulatory body (e.g., CICC, Law Society).
- BestVisa.ca reserves final discretion in matters involving platform-related payments or services.
13. Amendments
BestVisa.ca may update these Terms and Conditions at any time. Practitioners will be notified of significant changes. Continued use of the platform constitutes acceptance of the updated terms.
14. Limitation of Liability
- BestVisa.ca is not responsible for:
- The quality or outcome of services you provide.
- Disputes between you and your clients.
- Losses resulting from technical issues or misuse of the platform.
- Practitioners agree to indemnify BestVisa.ca against claims, damages, or liabilities arising from their conduct or services.
15. Governing Law
These Terms and Conditions are governed by the laws of Quebec, Canada. All disputes are subject to the exclusive jurisdiction of the courts of Quebec.