Privacy Policy

Effective Date: July 23, 2025

1. Introduction

BestVisa.ca is a secure digital platform that connects immigration applicants (“clients”) with licensed Canadian immigration lawyers and consultants (“practitioners”). This Privacy Policy explains how we collect, use, share, and protect your information. By accessing or using our services, you agree to the terms of this Policy.

2. Information We Collect

Personal Information

1. Name, email address, phone number, country of residence, and preferred language
2. Immigration-related details submitted through forms, questionnaires, or consultations

Payment Information

1. Transaction details such as amounts, dates, and status
2. BestVisa does not store full credit card data. All payments are handled by certified third-party processors through secure gateways.

Practitioner Information

1. Licensing credentials, regulatory numbers (e.g., CICC ID, bar membership), business contact details, languages, and professional experience

Technical Information

1. IP address, browser type, device identifiers, session activity, and cookies used for security, fraud prevention, and performance monitoring

3. How We Use Your Information

We process information to:

1. Match clients with licensed immigration practitioners
2. Enable consultations, messaging, and secure file sharing
3. Manage escrow payments and generate invoices and receipts
4. Verify practitioner credentials and conduct quality oversight
5. Monitor compliance with Canadian laws, regulations, and taxation rules
6. Improve platform performance, security, and user experience
7. Investigate and prevent misuse, fraud, or illegal activity

4. Information Sharing

We do not sell or rent your personal information. Data is shared only when necessary:

1. With Practitioners: When you consult or contract with a professional, relevant details are shared to deliver the service
2. With Supervisory Reviewers: To audit cases for compliance and quality assurance
3. With Payment Providers: To process transactions securely
4. With Regulatory Authorities: Where legally required (e.g., CICC, provincial law societies, tax authorities)
5. With Technology Partners: Trusted vendors who provide fraud detection, hosting, analytics, communications, or support functions

5. Data Security

We employ multiple safeguards to protect your information, including:

1. SSL encryption for all communications
2. Tokenized and PCI-certified payment processing
3. Encrypted storage and restricted staff access on a need-to-know basis
4. Routine audits, quality checks, and system monitoring

6. User Rights and Choices

You have the right to:

1. Access and correct your personal information through your account
2. Request deletion of your data, subject to legal and regulatory requirements
3. Manage cookie and browser settings for tracking preferences
4. Opt out of non-essential marketing communications at any time

7. BestVisa’s Role

1. BestVisa is not itself an immigration service provider. We are a platform that facilitates secure connections between clients and licensed practitioners.
2. Practitioners remain independently responsible for the legal and professional services they provide.
3. BestVisa may review communications, contracts, and case files for moderation, dispute resolution, fraud prevention, and regulatory compliance.

8. Data Retention

We retain personal data only for as long as necessary to:

1. Deliver services and enforce agreements
2. Resolve disputes and ensure compliance with regulations
3. Meet legal, financial, and tax obligations

After this period, data is securely deleted or anonymized.

9. Third-Party Services and Links

Our platform may contain links to third-party tools or services (for example, video conferencing, regulatory databases, or payment gateways). BestVisa is not responsible for their privacy practices, and we encourage users to review their policies before sharing personal data.

10. Updates to This Policy

We may amend this Privacy Policy from time to time. Substantial changes will be communicated through our website or by email. Your continued use of the platform after such updates constitutes acceptance of the revised Policy.

11. Contact Us

For privacy concerns or questions about this Policy, you may contact us at:

1. Email: [email protected]
2. Phone: +1 (579) 999-2950
3. Website: www.bestvisa.ca

We understand that you entrust us with sensitive information. Protecting that trust is central to our mission. BestVisa is committed to transparency, legal compliance, and the highest standards of data security in everything we do.